Terms and Conditions

By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

1. About this website

This website is intended to provide information and allow users to submit enquiries or applications relating to possible window funding, replacement support, or related services.

Submitting a form does not guarantee eligibility, approval, funding, installation, or any specific outcome.

2. Eligibility and assessment

Any indication of possible eligibility is subject to further assessment, availability, relevant scheme criteria, and verification of the information provided.

Applications may be declined, disregarded, or closed where the information submitted is incomplete, inaccurate, misleading, or outside the scope of the service.

3. Accuracy of information

By submitting information through this website, you confirm that the details provided are true, accurate, and complete to the best of your knowledge.

False or misleading information may affect the outcome of any application or enquiry.

4. No guarantee

No guarantee is given that:

• any applicant will qualify for funding or support
• any application will be approved
• any installation or works will take place
• any specific timeframe will apply
• the website will always be available, uninterrupted, or error-free

5. Acceptable use

You agree not to:

• misuse the website
• submit false, fraudulent, or abusive information
• interfere with the security or operation of the website
• use the website for any unlawful purpose

6. Intellectual property

All content on this website, including text, branding, graphics, layout, and design, is protected and may not be copied, reproduced, or used without permission unless otherwise stated.

7. Third-party services

Third-party providers or services may be used in connection with the website or the handling of applications. No responsibility is accepted for third-party websites or services outside direct control.

8. Limitation of liability

To the fullest extent permitted by law, no liability is accepted for any loss, damage, delay, or inconvenience arising from:

• use of or inability to use the website
• reliance on website content
• technical interruptions or errors
• application outcomes
• third-party acts or omissions

Nothing in these Terms excludes liability that cannot lawfully be excluded.

9. Privacy

Use of this website is also subject to the Privacy Policy, which explains how personal data may be collected and used.

10. Changes to these terms

These Terms and Conditions may be updated from time to time without prior notice. Continued use of the website means you accept the current version.

11. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with the website or these terms shall be subject to the jurisdiction of the courts of England and Wales.